Returns Policy

In the event you wish to return the product(s) back due to purchasing the wrong product(s), changing your mind or any other similar reasons; there may be a 15% restocking fee.

In the unlikely event there is a problem with a product please contact us on 0151 548 5500 and we will try our best to help resolve the problem over the phone.

If you wish to claim a part under warranty, return the part to us and we will determine whether it is under warranty.  For any queries, please call us on 0151 548 5500.

Please note our product(s) carry a 'return to base' warranty, meaning you are in charge of the return postage costs.

When returning a product or part, please CALL US FIRST. Leave a note inside the package with your name, contact details and reason for returning the product or we won't be able to do anything with it.  Our returns address is:

Equipmart Ltd
Kiam House 
Birchill Road 
Knowsley Ind. Park North 
L33 7TD

Tel 0151 548 5500

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