Frequently Asked Questions
Ordering and Delivery
We offer Free Next Day delivery on all heater orders placed before 2:00pm.
At the moment we do not as Brexit has increased costs and delays have occurred due to additional paperwork requests in the past. This is something we are looking to do soon, so keep an eye out on our website.
Yes, you can collect. When checking out simply choose the option to collect, our address is… Castle Heaters, Birchill Rd, Liverpool L33 7TD.
All heaters come with a 1.8m cable and a UK 3 Pin 13Amp plug so that they are ready to use as soon as they arrive with yourself.
All of our products come with a 12-month warranty.
Our Outdoor Infrared Heaters all come with a battery in the remote.
Our Indoor Glass Panel heaters unfortunately do not come with batteries for the remote as these use standard AAA batteries. As we order and ship our glass panel heaters in large quantities, we could not guarantee the batteries would still be within their lifespan.
Yes, we have bulbs readily available and can have them with you the next day.
Not at the moment, but our designers are currently working on this, so keep an eye out on our website for their launch.
All of our Infrared Patio heaters heat up instantly, this is the beauty of Infrared Heat.
Our Indoor Glass Panel heaters can take a few minutes to warm up to full temperature but you will notice the heat being produced straight away.
The outdoor patio heaters are all infrared. The indoor ones vary.
On the 2000w - or 2kW - top level setting, this will cost roughly 14p an hour to run, based on the average UK tariff.
Our patio heaters are cheap to run and this is one of the biggest benefits of Castle Heaters Infrared Heather over traditional Gas Patio Heaters.
The ideal height would be between 2.2-2.5m and pointing down at your seating area on a 45-degree angle.
Yes, you can. Lots of our customers do this. This is usually an excellent place to mount your new heater as long as they are mounted in accordance with our instruction manual.
Yes, lots of our customers do this. They can be perfect for indoor Sheds/Home bars.
No, all of our heaters come with a 1.8m cord and a UK 3 pin 13amp Plug. It is up to you if you would like to have your heater hard-wired in by an electrician.
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